Position Summary

Under the direction of the Center Manager, the Patient Services Representative greets, instructs, directs and schedules dental and medical patients and visitors. Serves as a liaison between patient and staff. Ensures the front office runs efficiently and effectively.

Essential Duties and Responsibilities

• Greets patients and visitors in a prompt, courteous, and helpful manner

• Checks in patients, verifies and updates necessary information on medical or dental records for each visit. Collects co-pays and patient due balances. Submits end of day report daily

• Maintains appointment book and follows office scheduling policies

• Answers telephone, screens calls, takes messages, and provides information to various parties

• Assists patients and office staff with billing questions

• Types correspondence, sorts mail, and dental/medical records as directed

• Assists staff to ensure records are complete and accurate

• Ensures referrals to other providers are timely and results are documented in patient’s record

• Assists uninsured patients to identify initial or continuing eligibility for Sliding Fee Discount or other health insurance programs

• Maintains records regarding our Sliding Fee Scale. Ensures policy is followed and appropriate documents are retained for compliance with this policy

• Maintains work area and lobby in neat and orderly manner

• Attends meetings as required and participates on committees as requested

• Maintains patient confidentiality

• Performs receptionist duties per above at the school as needed

• Strong alignment with SCHC Mission and demonstrates behaviors aligned with SCHC Core Values

• Other duties as necessary to ensure successful attainment of SCHC goals and objectives

Job Qualifications and Requirements

• High school diploma or equivalent required

• Two years of work experience in a medical office setting and/or customer service

• Knowledge in MS Word, Excel, Outlook

• Knowledge in Electronic Health & Dental Records

• Knowledge of the various insurance plans in a doctor’s office. This knowledge should include understanding eligibility requirements, ability to read an Explanation of Benefits, and ability to communicate this information to all involved

• Knowledge of dental and/or medical terminology

• Knowledge in operation of a computer and other office equipment

• Skill in greeting patients and answering the telephone in a pleasant and helpful manner

• Ability to speak clearly and concisely

• Ability to read, understand and follow oral and written instructions

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