Position Overview:

Candidates for this position must be available to work 25 hours/week. WEEKENDS ARE A MUST! We cannot commit to a set weekly schedule, but new schedules are published one week in advance. Shifts begin as early as 8:00am and end as late as 7pm.

Responsible for greeting customers, answering questions, and assisting potential adopters.  Functions as an expert on animals available for adoption.  Must have a valid driver’s license and submit to a motor vehicle background check.  Requires a strong commitment to the mission and purpose of the Lexington Humane Society (LHS) and Lexington-Fayette Animal Care and Control (LFACC).  Must be at least 18 years of age. High school diploma or GED required. This is a non-exempt position reporting to the Adoptions Supervisor.     

Key Accountabilities:

• Animal Care
• • Prioritizes compassionate and humane treatment of animals
  • Ensures adoption floor is at capacity and an assortment of animals is represented
  • Provides timely, routine aftercare for animals up for adoption
  • Reports animals with possible medical needs to Vet Tech promptly
  • Administers vaccinations and medications to animals
  • Follows animal care standards to clean and sanitize housing for exotic animals 
  • Maintains a working knowledge of individual animal health and temperament
  • Updates notes in Shelter Buddy in a timely and detailed manner
  • Checks in and makes identification cards for adoptable animals
  • Completes all activities consistent with Standard Operating Procedures (SOP)
• Adoptions
• • Maintains a detailed knowledge of animals available for adoption
  • Ensures all adoptable animals’ information and photos are in Shelter Buddy and on LHS website
• Circulates throughout facility to assist potential adopters
• • Assists customers in selecting appropriate pets following all SOP 
  • Ensures adoption questionnaires are completed and reviewed in detail
  • Completes general evaluation of animals prior to completing adoptions 
  • Ensures quality five-day follow-up calls are completed
  • Completes adoption paperwork and financial transactions carefully and thoroughly
  • Reviews post-operative care instructions with customers as needed
  • Denies adoptions in a respectful and diplomatic manner when necessary
  • Offers products for new pets to every customer completing an adoption
  • Cleans and maintains adoptions area
• Customer Service
• • Exemplifies exceptional, inclusive customer service
  • Properly greets every customer
  • Creates a welcoming, service-focused environment in Adoption Center 
  • Provides correct information in response to customer inquiries
  • Fields incoming phone calls in a patient and respectful manner
  • Sells LHS merchandise, pet licenses, and pet insurance
  • Cleans and maintains the adoptions area and conference room