As the nation’s leading non-profit organization committed to strengthening communities through youth development, healthy living and social responsibility the Y offers more than just a job. We offer you a career with a future and the chance to make a lasting difference in your community.  Membership Services team members, under the direct supervision of the Sr. Membership Director, are responsible for creating a welcoming atmosphere, listening to and understanding member needs, developing relationships with members, and being knowledgeable about programs and services throughout the Y.  Membership Services staff must have a passion for providing an exceptional member experience.  

QUALIFICATIONS:

• Minimum age of 21
• High-school diploma or equivalent
• Previous customer service experience
• Provide and create a welcoming atmosphere that is people centered & service oriented
• Ability to build relationships with members, guests and co-workers
• Strong leadership, organizational and communication skills.
• A positive, “can-do” attitude and ability to work independently as well as part of a team
• Take the initiative to identify and act on problem. Lead by example
• Model the YMCA character and values of caring, honesty, respect and responsibility through your actions and conversations with members

ESSENTIAL FUNCTIONS:

• Uphold the Mission and Philosophy of the YMCA of Greater Louisville
• Responsible for ensuring the safety of all Y members and guests in the gym
• Emergency responder to staff and member needs in the gym
• Monitor the gym and occasionally the hallways and facility rooms
• Keep gym free of personal items, debris and trash throughout the day
• Relate to the public, providing excellent services to members, guests and participants
• Organize, facilitate, and uphold gym rules and guidelines for all cross-court basketball games
• Facilitate conversations with members regarding questions and concerns
• Inform supervisor of unusual situations or unresolved issues
• Remain knowledgeable in all programs, class schedules and membership information
• Perform member service responsibilities as needed; included but not limited to assisting the front desk with checking in members, providing accurate information about programs, schedules and membership
• Understand and enforce all YMCA policies dealing with member services

PHYSICAL DEMANDS: 

1. Must be able to remain alert and attentive
2. Must be able to work from a standing position
3. Must be able to perform CPR/First Aid in emergency situations
4. Ability to communicate verbally with staff and members for long periods of time
5. Ability to lift 50 pounds

EFFECT ON END RESULT:   

Successful performance in this position results in a safe and enjoyable gym environment and will help to deliver the YMCA mission. Our members and guests will encounter staff as well as other members that will allow the development of human potential, build good health and promote positive self-esteem and safety. Behaviors will reflect the characteristics of welcoming, nurturing, genuine, determined, and hopeful.