Catholic Charities of Louisville (CCL) is the social-service arm of the Archdiocese of Louisville (ADOL). We provide help and create hope for the poor and vulnerable through a wide range of programs, assisting clients of all races, backgrounds and beliefs. Our service area includes 24 counties throughout Central Kentucky.

1. Assesses and creates service plans with clients by obtaining relevant history, collecting and evaluating information, and providing appropriate referrals as needed and work closely with clients on barrier removal, one-on-one and/or in group settings
2. Maintains client-related documentation standards by preparing and completing in a timely manner all required records and reports for all assigned clients in all data management systems (Computerized case notes, physical file documentation, MRIS etc.)
3. Actively participate in the Elderly Program, a joint partnership that provides social services and ESL to elderly refugees. Help to coordinate citizenship attainment for elderly caseload
4. Assist medically-eligible and elderly clients to apply for SSI and follow-up on progress of applications as appropriate
5. Coordinate referrals related to immigration and legal services, DCBS and Health Care clinics
6. Provide support for homelessness prevention and housing management issues including landlord-tenant liaison services
7. Provide support for family crisis management including assistance with referrals to domestic violence services  
8. Assist clients in identifying and addressing current financial opportunities and challenges, while providing a holistic perspective on overall financial stability in order to help clients move towards proactive financial management and long-term success
9. Maintains professional and technical knowledge by attending agency in-service programs, educational workshops, state and national trainings and conferences, reviewing professional publications and establishing personal networks.

 WORKING CONDITIONS:

This work is performed in an office setting with moderate noise due to computers, printers, and people moving about and out in the community.

EFFORT:

• Ability to sit, stand, walk, and sit for extended periods of time
• Ability to lift/move up to 25 lbs. and assist regularly with moving furniture, clothing, and household furnishings
• Specific vision abilities include close and distant vision
• Ability to communicate effectively verbally and in writing
• Ability to work under pressure
• Ability to travel frequently within the community
• Ability to accurately examine and analyze information

MACHINES, TOOLS, EQUIPMENT:
telephone, computer, printer, copy machine, fax machine, calculator, scanner, and shredder

EDUCATION AND EXPERIENCE: 

Bachelor’s degree in social services or related field

1-2 years of relevant work experience, preferably with immigrant and/or refugee populations

Reasonable accommodations may be made to those who are able to perform the essential duties of the job

SPECIALIZED SKILLS AND KNOWLEDGE:

• Must possess reliable personal vehicle and be willing to use personal vehicle transporting clients to various locations within the service area if an agency vehicle is not available.
• Must have a valid driver’s license and acceptable driving record.
• Be able to work under pressure, handle stressful situations, and have good communication skills to interact successfully with colleagues, clients, volunteers, and service providers.
• Be able to set boundaries with clients and be professional and compassionate.
• If English is the second language, the person must have acceptable proficiency in listening and reading comprehension as well as oral and written communication in English.     
• Be able to work flexible hours including nights and weekends.
• Must be people oriented and relate to a varied ethnic populations.
• Must be able to maintain the confidentiality of any information she/he encounters
• Excellent organizational and time management skills