As the nation’s leading nonprofit organization committed to strengthening communities through youth development, healthy living and social responsibility, the Y offers more than just a job. We offer you a career with a future and the chance to make a lasting difference in your community. As a key member of the Membership team, a Membership Services Associates is responsible for proactive and genuine communication amongst ...[more]

As the nation’s leading nonprofit organization committed to strengthening communities through youth development, healthy living and social responsibility, the Y offers more than just a job. We offer you a career with a future and the chance to make a lasting difference in your community. As a key member of the Membership team, a Membership Services Associates is responsible for proactive and genuine communication amongst members, staff, and community members wishing to participate in programs. The main purpose of this position is to provide a positive role model for members and to create a relationship-developing atmosphere where customer service, a safe environment, and member engagement are at the highest priority.

Relationship Skills:

Uphold the mission of the YMCA, and demonstrate behaviors that reflect a determined, nurturing, genuine, hopeful, and welcoming nature.

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Relationship Skills:

Uphold the mission of the YMCA, and demonstrate behaviors that reflect a determined, nurturing, genuine, hopeful, and welcoming nature.

Able to build hopeful relationships with members, guests and co-workers.

Be open, friendly and approachable to members.

Able to provide and create a welcoming atmosphere that is people centered & service oriented.

Able to build genuine relationships with members helping them along their health journey.

Service Skills:

Previous customer service experience preferred.

Excellent oral and written communication skills.

Joyfully greet members and guest.

Membership Sales/Changes and Updates

Show genuine interest in member and guests concerns.

Know members’ names and use them in their presence.

Provide information and promote facility services and programs.

Process Program/Class Registrations and Cancellations.

Provide facility tours and follow-up with prospects.

Handle Phone Inquiries and Registrations

Emphasize fun, make the Y a happy place with positive relationships.

Member Involvement Skills:

Be knowledgeable about program areas and share information with members.

Be knowledgeable about the YMCA, its programs and policies.

Take specific actions to move members to more connected and committed relationships with the YMCA.

Technology Skills:

Become proficient in DAXKO software.

Proficient in use of Microsoft Office

Proficient on General Business Equipment such as: Fax Machine, Copier, Time Clock, Credit Card Machine, etc.).

Completes required abuse risk management training. Adheres to policies and procedures related to appropriate boundaries with children. Monitors building, staff and members and reports suspicious or inappropriate behaviors and policy violations to supervisor. Follows mandated abuse reporting requirements to authorities.